How We Work...
Here at PK we love what we do and want you to too. We work extra-hard to ensure your stationery is as special as your big day deserves.
The Ordering Process
1) Get in touch
2) Details & Design Choices
Collected via a short online questionnaire.
3) Further Choices
Fabric & font choices are send via email.
4) Digital Proof
Digital proof sent for you to see and amend.
Amendments made to proofs.
6) Sign Off
Once you’re happy with your design
7) Guest list
You send us your guest list using the template.
Total calculated & payment taken.
9) Materials Ordered
Specifically for your design.
10) Make up
Items posted and confirmation sent.
Standard' samples can be provided free of charge on request.
We don't supply physical samples of your design unless requested. These are charged at 3x the item price to cover the extra time required.
Numbers, Guestlists, Reprints & Extras
The minimum order for all items is 10.
Please ensure you order enough items to cover all your guests as we can only do reprints in batches of 10.
We'll collect your guest details using an Excel template. This will be sent to you but you can also download it here. If you don't have Excel, we can arrange an alternative.
We can't make any changes to your guest list so please only send us your FINAL version including any blanks or spares you require.
When filling in the guest list template please make sure:
Guest details are kept securely, never shared or sold with anyone else and deleted 3 months after your final items have been made.
Fabric & Font Choices
If your design uses fabric, we'll send your fabric choices via email.
Here's an example of the digital
There's 25 -50 fabrics per swatch set and can send further swatch sets if needed.
Some premium or directional fabrics carry an additional charge. These are optional and are indicated on the swatches.
Font choices are also sent via email. Here's an example font choice sheet.
If you would like us to design you an item or theme outside of our ranges, there will be a design fee of £150. Please call us for a chat if you're after bespoke design.
As our items are handmade to order our shipping times are a little longer than off-the shelf products.
Timescale depends partly on how quickly we receive your responses. From when we receive details from you, you can expect:
Orders are shipped within 4 weeks of payment. The total process from first contact to shipping takes between 2 to 12 weeks.
Orders required quicker, can be accommodated for a small fee.
To keep prices down and speed up, we use digital proofs. These are set up according to your designs and are sent to you via email as a PDF attachment.
Here's an example PDF proof.
The proofs include all elements of your design.
You can make up to 4 sets of changes to your proofs free of charge. Check carefully & send as many changes in one go as you can.
Further sets of changes beyond 4 are charged at £20 per set.
All screens and printers differ slightly in how they show colours. If you’re unsure of a colour match please ask.
Payment & Postage
The full balance is due on proof sign off & before we make up your items.
Total cost is calculated to your design, numbers & location.
We accept payment:
Items for the UK are posted on overnight delivery with insurance using Royal Mail Special Delivery and therefore require a signature.
We ship worldwide and Items for overseas are posted using Royal Mail Airsure.
Multiple Sets of Items & Stationery Packages
Multiple sets of items are billed in stages 'as we go'. This allows you to sign off and pay for each group of items as needed.
Set Packages for specific numbers need to be purchased & paid for altogether.
All our ranges are completely customisable. That means you can choose:
We may post pictures of your items on our website and social media sites such as Twitter, Facebook & Pinterest.
We won't ever post pictures where your personal details such as phone numbers or addresses are visible.
If you would prefer us not to post pictures of your items, please let us know on ordering.
Something we've not covered?
Clear as mud?
Would just prefer a nice chat?
Just give us a shout!